Contact Us

Contact Us

Nissan Financial Services logo

At Nissan Financial Services we are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business needs.

Nissan Financial Services is dedicated to offering finance solutions for both you and your vehicle.

We are dedicated in assisting you to find your ideal finance solution.  Our expertise and consistent first class service will ensure that the process of financing your new vehicle will be every bit as pleasurable as driving it.

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Product Enquiries

For enquiries regarding the range of finance products, please visit your nearest Nissan dealership.

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Customer Service

At Nissan Financial Services we have an unwavering commitment to impress and positively impact our customers at every single interaction.

If you have any enquiries on existing contracts such as payout requests, please contact our Customer Service department either by submitting an enquiry, or by mail at Locked Bag 2004, Brandon Park VIC 3150

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Collections/Hardship

If you have any enquiries relating to overdue payments, please contact us either by submitting an enquiry, or by mail at Locked Bag 2004, Brandon Park VIC 3150

If you are wanting to discuss Financial Hardship please contact our specialist team on 1300 613 182 or via email at nfsassist@nissan.com.au

 

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EOFY Tax Documents

To obtain documentation such as a statement or amortisation schedule for EOFY tax purposes, simply submit an online enquiry specifying the documentation required and we will issue this to you via email within 24 hours.

Complaints, Disputes, Feedback: Please contact us first

If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at nfsdr@nissan.com.au.

We expect our staff to take reasonable steps to address your concerns. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.

If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service.  This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together.  Nissan Financial Services is a member of:

Australian Financial Complaints Authority (AFCA):

Phone: 1800 931 678

Email: info@afca.org.au

Online:  www.afca.org.au

Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.

 

If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at nfsdr@nissan.com.au.

We expect our staff to take reasonable steps to address your concerns. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.

If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service.  This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together.  Nissan Financial Services is a member of:

Australian Financial Complaints Authority (AFCA):

Phone: 1800 931 678

Email: info@afca.org.au

Online:  www.afca.org.au

Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.

 

Australian Financial Complaints Authority (AFCA):

If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at nfsdr@nissan.com.au.

We expect our staff to take reasonable steps to address your concerns. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.

If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service.  This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together.  Nissan Financial Services is a member of:

Phone: 1800 931 678

Email: info@afca.org.au

Online:  www.afca.org.au

Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.