Recalls
Facts
Millions of cars around the world contain faulty Takata airbag inflators which can cause the airbag to malfunction when deployed. The defect affects certain vehicles from many high-profile global automotive brands, including popular European, Japanese, American and luxury manufacturers. At Nissan, our owners and their passengers are our highest priority. We are recalling all vehicles in Australia that are affected by the recall and will replace the airbag inflator free of charge.
We have been contacting affected owners involved in the recall. If you have not received communication but believe your vehicle is affected please contact your Nissan Dealer. It is important that we have your most up to date contact details. If you believe we do not have these, please provide your most recent contact detail.
If you have a hearing or speech impairment please click the link to contact the National Relay Service.
If you require further translation services please click the link to contact the National Translation and Interpreting Service:
https://www.tisnational.gov.au
Your VIN is a unique 17 character serial number that can be found on your vehicle (such as the passenger side door sill) or in documentation (such as registration papers)
This search is provided for information purposes to assist Nissan vehicle owners and should not be solely relied upon. This search tool is available for Nissan vehicles only that are supplied through authorised networks (i.e. it does not include ‘grey imports’). The search results contain the best information currently available to Nissan, please speak to your closest Dealer for further information.
Even though your vehicle may not currently be under active recall, it may later be recalled. Please check the Recall Initiation Schedule for all planned future recalls. While Nissan will seek to contact affected Consumers directly at the relevant time, we may be unable to do so if your contact details are not accurate and available to us. To update your contact details please visit https://www.nissan.com.au/forms/update-contact-details
If your airbag has been replaced by a previous recall, it may still need to be recalled if Nissan determines the replacement was also an Affected Takata Airbag Inflator. This is to ensure long term safety.
If your vehicle has had a frontal airbag replaced following a collision or other incident, any replacement airbag installed in the Vehicle may be faulty and require replacement, please contact a Nissan dealer or other authorised representative to arrange for the airbag to be checked.
Affected Models
Due to the defective Takata airbag installed in the models below, you and others in your vehicle are at risk of serious injury and death from this problem and we need you to take urgent action.
| Airbag Affected | Vehicle build date | |
|---|---|---|
| X-TRAIL (T30) | Passenger | 2001-2007 |
| Pulsar Sedan (N16) | Passenger | 2001-2005 |
| Pulsar Hatch (N16) | Passenger | 2001-2005 |
| Patrol Wagon (Y61) | Passenger | 2001-2016 |
| Patrol Cab Chassis (Y61) | Passenger | 2006-2016 |
| Navara (D22) | Passenger | 2002-2015 |
| Maxima (J31) | Passenger | 2003-2008 |
| Navara (D40 Thailand build) | Driver & Passenger | 2007-2015 |
| Tiida (C11 Thailand build) | Driver & Passenger | 2006-2012 |
Schedule
Due to a global supply shortage of replacement airbag inflators, it is necessary for Nissan to prioritize airbag replacement in vehicles by age. Once a recall has been initiated, Nissan will contact you to arrange the replacement.
| Time by which recall action must be initiated | Time by which inflators of this type must be replaced | |
|---|---|---|
| Alpha Inflators | Within one week of commencement of the Recall Notice | Within five business days after the replacement part arrives at the dealership nominated by the Consumer (or other such date as requested by the Consumer), where the replacement part is to be provided to the nominated dealership within two weeks of the Consumer request. |
| All other Affected Takata Airbag Inflators | Nissan has initiated all recalls except those which are “Future” recalls as set out in the Recall Initiation Schedule. | As soon as practicable, and in any eventby 31 December 2020 unless otherwise approved by the ACCC, with replacement prioritised according to the Priority Factors in clause of theSchedule and the applicable Quarterly Completion Schedule. |
| Make & model** | Model year | Geographic application | Other factors, if applicable |
|
|---|---|---|---|---|
| 31 May 2018 | D40 Navara (Thai build) |
2008-2014 | All | Passenger side inflators |
| 30 September 2018 |
C11 Tiida |
2006-2012 | NT, QLD, WA | Passenger side inflators |
| 31 October 2018 |
D22 Navara Y61 Patrol |
2013–2016 | All | Passenger side inflators |
| 31 December 2018 |
C11 Tiida |
2006-2012 | NSW, VIC, TAS, ACT, SA | Passenger side inflators |
| 31 January 2019 |
D40 Navara (Thai build) |
2015 | All | Driver side inflators |
| 31 March 2019 |
D22 Navara J31 Maxima N16 Pulsar T30 X-Trail Y61 Patrol |
2000–2008 | All | Like for like replacements |
| 31 January 2019 |
D40 Navara (Thai build) |
2015 | All | Passenger side inflators |
| 15 November 2019 | D22 Navara (Thai build) | 2008-2012 | NT, QLD, WA | Passenger side inflators |
| 20 January 2020 | D22 Navara (Thai build) | 2008-2012 | NSW, VIC, TAS, ACT, SA | Passenger side inflators |
| Period | Required Completion Rate | |
|---|---|---|
| Q3/2018 | 1 July 2018 - 30 September 2018 | 7% |
| Q4/2018 | 1 October 2018 - 31 December 2018 | 15% |
| Q1/2019 | 1 January 2019 - 31 March 2019 | 25 |
| Q2/2019 | 1 April 2019 - 30 June 2019 | 35% |
| Q3/2019 | 1 July 2019 - 30 September 2019 | 45% |
| Q4/2019 | 1 October 2019 - 31 December 2019 | 60% |
| Q1/2020 | 1 January 2020 - 31 March 2020 | 70% |
| Q2/2020 | 1 April 2020 - 30 June 2020 | 80% |
| Q3/2020 | 1 July 2020 - 30 September 2020 | 90% |
| Q4/2020 | 1 October 2020 - 31 December 2020 | 100% |
The attached guides have been prepared to support used vehicle dealers and wholesalers to comply with the requirements of the Takata Airbag Inflators and Specified Spare Parts Recall Notice 2018. Under the Notice, used vehicle dealers MUST NOT sell any used vehicle under an active Takata airbag recall.
Nissan strongly encourage you to check any vehicle that is presented to your business for trade-in to determine if it is affected by the Takata Recall. If a prospective trade-in vehicle is involved in an active recall then encourage the owner to book the vehicle into a Nissan dealership for repair.
See Second-Hand Vehicle Guides:
Contact
Should you have any further questions or concerns regarding the recall, please contact Nissan’s customer service team on 1800 988 334. You can also report your concern with the ACCC.
FAQ
Got more questions about the recall? Read our list of frequently asked questions below, or contact our Customer Service Team on 1800 988 334. They’re available from 8:30am to 6:00pm, Monday to Friday (AEST).
In order to determine whether your vehicle is subject to the Takata airbag recall, you will need to know your vehicle identification number, or ‘VIN’. Your VIN is a unique 17 character serial number that can be found on your vehicle or in documentation (such as registration documentation). You can typically find your VIN on the passenger side door sill or on your registration papers. You can then check if your vehicle is currently under active recall by visiting http://www.nissan.com.au/takata.
If your vehicle has been involved in a collision or other incident and a frontal airbag was replaced, it may be faulty and need immediate replacement to prevent serious injury or death.
If you believe your vehicle has had a frontal airbag replaced following a collision or other incident, please urgently contact your nearest Nissan Dealer or the Nissan Customer Service Team on 1800 988 334 for further assistance.
The VIN search may result in a message that states your vehicle is not currently under active recall. However, your vehicle may later be recalled. To check to see if your vehicle is subject to a planned future recall, please contact the Nissan Customer Service Team on 1800 988 334.
Nissan will seek to contact affected customers directly at the relevant time, however we may not be able to do so if we do not have your updated and accurate contact details in our system. Please visit http://www.nissan.com.au/forms/update-details to update your contact details now or contact the Nissan Customer Service Team on 1800 988 334
Any Authorised Nissan Dealers will be able to replace the front passenger or driver airbag inflator depending on what is required for your vehicle. To replace the airbag, normally, the Dealer will need your vehicle for no longer than half a day. Please contact any Authorised Nissan Dealer to book your vehicle at a convenient time. If you present your vehicle to a Nissan dealer without an appointment there may be a delay in getting your vehicle rectified. You do not need to return to your selling dealership to have this recall carried out. If you require assistance in locating your nearest Authorised Nissan Dealer, please visit http://www.nissan.com.au/find-a-dealer
If your vehicle is subject to the Takata airbag recall, Nissan will carry out this recall free of charge.
If you are required to leave your vehicle with a Nissan Dealer for more than 24 hours from the time of drop off in order to replace the airbag, then the Dealer will provide you with a loan or hire car, or offer to fund or provide reasonable alternative transportation if you request it.
If your vehicle has an “alpha” airbag, stop driving your vehicle immediately. Your Nissan Dealer can arrange to have your vehicle towed to the workshop for repair or arrange for a technician to travel to you so that you do not need to drive the vehicle.
Whilst we acknowledge that having your recall carried out may be inconvenient, we will make special arrangements for replacement where reasonably warranted by your circumstances. Circumstances which may warrant special arrangements include (but are not limited to) situations where you are:
• elderly, infirm, or disabled
• located more than 250 kilometres from the nearest place of replacement, or
• located on an island which does not have a Nissan dealer in our network or another qualified place of replacement authorised by us.
In these situations, the replacement may involve towing or transporting a vehicle to a place of replacement, providing a qualified automotive technician to perform the replacement at a place near your location, or other similar measures. Nissan will pay for necessary transportation costs including accommodation (appropriate to your situation).
Alpha airbags are a subset of Takata airbags that were installed in some vehicles supplied in Australia between 2000 and 2004. Alpha airbags have been identified as posing a significantly higher safety risk than other Takata inflators because they have been shown to rupture more frequently. It is critical that owners of vehicles with alpha airbags take immediate steps to have the airbag inflators replaced because of the significant risk of injury or death associated with these inflators.
Yes, the vehicles affected by this recall are faulty and could kill or seriously injure you and other people in your vehicle. If you are involved in a collision, the airbag can deploy with too much explosive force, causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.
The propellant in inflators in the Takata airbags subject to the recall may degrade after prolonged exposure to high absolute humidity and fluctuating high temperatures. Degraded propellant can cause inflator rupture during airbag deployment. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious injury or death.
Prior to 24 August 2017, the parts installed in recalled Nissan vehicles were new Takata airbags which are considered safe for a period of at least six years (or longer depending on the operating climate of the vehicle). You may hear this referred to as a ‘like for like’ replacement. The installation of this part in your vehicle was deemed to be more suitable than leaving original airbag inflators in use while newly designed parts were developed, produced and delivered.
Nissan gathers information from the Road Traffic Authorities around Australia and use this data to contact the owner with whom the vehicle is registered. Regardless of whether you bought your vehicle brand new or second hand, if it is included in the recall you are entitled to receive a replacement airbag free of charge.
Should you have any further questions or concerns regarding the recall, please contact Nissan’s customer service team on 1800 988 334. You may also wish to contact the ACCC to report your concern at: https://www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry
*Recall will be initiated on or before the listed date.
**Not all vehicles are included. Please Check Your Nissan to confirm the status of your vehicle.
