Takata Airbag Recall FAQs

  1. Is my vehicle subject to the Takata airbag recall?
    In order to determine whether your vehicle is subject to the Takata airbag recall, you will need to know your vehicle identification number, or ‘VIN’. Your VIN is a unique 17 character serial number that can be found on your vehicle or in documentation (such as registration documentation). You can typically find your VIN on the passenger side door sill or on your registration papers. You can then check if your vehicle is currently under active recall by looking www.nissan.com.au/takata. If your vehicle is not currently under active recall, it is important to check again in the future as recall action may later be initiated for your vehicle. You are also welcome to contact Nissan’s customer service team on 1800 035 035 if you require assistance.
  2. What corrective action will Nissan take?
    Any Authorised Nissan Dealers will be able to replace the front passenger or driver airbag inflator depending on what is required for your vehicle. To replace the airbag, normally, the Dealer will need your vehicle for no longer than half a day. Please contact any Authorised Nissan Dealer to book your vehicle at a convenient time. If you present your vehicle to a Nissan dealer without an appointment there may be a delay in getting your vehicle rectified. You do not need to return to your selling dealership to have this recall carried out. If you require assistance in locating your nearest Authorised Nissan Dealer, please visit http://www.nissan.com.au/find-a-dealer
  3. What is the cost to the customer?
    If your vehicle is subject to the Takata airbag recall, Nissan will carry out this recall free of charge.
  4. Can I get a loan car?
    If you are required to leave your vehicle with a Nissan Dealer for more than 24 hours from the time of drop off in order to replace the airbag, then the Dealer will provide you with a loan or hire car, or offer to fund or provide reasonable alternative transportation if you request it.
  5. Can I get my car towed to a Nissan dealer?
    If your vehicle has an “alpha” airbag, then, if you do not wish to drive your vehicle, the local Nissan dealer will offer to tow the vehicle to the place of replacement or arrange for a technician to travel to you.
  6. What is an “alpha” airbag?
    Alpha airbags are a subset of Takata airbags that were installed in some vehicles supplied in Australia between 2000 and 2004. Alpha airbags have been identified as posing a significantly higher safety risk than other Takata inflators because they have been shown to rupture more frequently. It is critical that owners of vehicles with alpha airbags take immediate steps to have the airbag inflators replaced because of the significant risk of injury or death associated with these inflators.
  7. Is this a safety recall?
    Yes, the vehicles affected by this recall are faulty and could kill or seriously injure you and other people in your vehicle. If you are involved in a collision, the airbag can deploy with too much explosive force, causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.
  8. What is the defect with the airbags?
    The propellant in inflators in the Takata airbags subject to the recall may degrade after prolonged exposure to high absolute humidity and fluctuating high temperatures. Degraded propellant can cause inflator rupture during airbag deployment. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious injury or death.
  9. I have already had the recall completed, why have you installed the same part in my vehicle?
    Prior to 24 August 2017, the parts installed in recalled Nissan vehicles were new Takata airbags which are considered safe for a period of at least six years (or longer depending on the operating climate of the vehicle). You may hear this referred to as a ‘like for like’ replacement. The installation of this part in your vehicle was deemed to be more suitable than leaving original airbag inflators in use while newly designed parts were developed, produced and delivered. The part installed in your vehicle will be recalled in line with our Recall Initiation Schedule to be published by 2 July 2018 on www.nissan.com.au/takata.
  10. How will customers that purchased a second-hand vehicle be notified of this recall?
    Nissan gathers information from the Road Traffic Authorities around Australia and use this data to contact the owner with whom the vehicle is registered. Regardless of whether you bought your vehicle brand new or second hand, if it is included in the recall you are entitled to receive a replacement airbag free of charge.
  11. Where can I report any concerns I have regarding the recall?
    Should you have any further questions or concerns regarding the recall, please contact Nissan’s customer service team on 1800 035 035. You may also wish to contact the ACCC to report your concern at: https://www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry